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At Time Warner Cable, we’re making changes to deliver a more personalized Digital Cable experience, one that’s as unique as you are. That’s the power of you .

The first of many exciting innovations to Digital Cable is headed your way. With the Time Warner Cable Navigator™, your new onscreen guide, you will soon have a new way to discover all that Digital Cable has to offer. The future of Digital Cable is coming. And this is the first step.


You are scheduled to receive Navigator on one or more boxes in your home within the next week. The transition to the new Navigator on-screen guide will take about two months to complete, therefore if you have multiple cable boxes in your home, you may not see the new guide appear on all boxes at the same time. We will give you a courtesy call the day before you are scheduled to receive the new on-screen guide for each box in your home. You are not required to be at home during the time the software upgrade takes place.


The new Navigator makes virtually anything you want to find accessible via the “A,” “B,” or “C” buttons. (You will still be able to access the Interactive Guide simply by pressing the “Guide” button on your remote.)

Here’s how your new user-friendly Digital Cable navigation tools will work:

is for Access Menu.
Press “A” on your remote for direct access to what’s on now, Favorite Channels, all On Demand programming and much more. Use the genre categories along the bottom of the screen to view shows that are playing right now in News & Weather, Sports, Kids programming, HDTV and more.
     
Press to Find Programming.
The Navigator now stores the titles of upcoming shows for up to 7 days. So, whether it’s on now or a week from now, just press “B” and you can search programming by category, title or rating.
     
is your Back Button.
“C” on your remote returns you to most previous menus.

Additionally, we’re increasing Parental Control functionality, so you can more easily protect your children from programming you don’t want them exposed to. PIN-protected controls let you block by title, channel, rating – and now even by content-advisory labels, such as “Violence” or “Coarse Language.”

Want to see the new features in action? Answers On Demand offers easy-to-follow demonstrations of some of your new Digital Cable functions. Tune to Channel 500 to play these brief instructional videos.

DVR and Saved Settings
If you currently have a DVR, it is likely your saved recordings will transfer to the new Navigator, however there is a slight risk that saved programming may be lost during the upgrade. The success rate increases if your DVR is not full. Therefore, we suggest you delete unnecessary recordings to minimize this risk. Please note that if you have a third party hard drive connected to your DVR (connected to the SATA port), please make sure it is connected to the DVR at all times so your saved recordings will be transferred to the new guide platform. When Navigator is available on your Digital box, it is very important that you review all of your personalized settings as soon as possible after the change. These settings include:
• DVR Schedule (if applicable)- check to be sure the programs you want to be recorded are scheduled, particularly your series recordings.
• Parental Control- make sure all channel, rating or other parental control blocks are accurate.
• Favorite Channels- be sure your favorite channels are in place.
• HD Settings (if applicable)- be sure your aspect ratio and HD output format is set correctly.

Setting the Power On Channel
Please note that when the conversion to the new Navigator guide takes place, your current Power On Channel will not transfer to the new platform and will automatically be set to News 14 Carolina. To change the Power On Channel on your Digital box, please follow these simple instructions:
1) Press the “Settings” button on your remote control.
2) Use the right arrow to scroll to “Display.” Press “Select” on your remote control.
3) Use the up arrow to scroll to “Power On Channel.”
4) Once you’ve chosen your new Power On Channel, press “Select” to confirm and “Exit” to leave the screen.

At Time Warner Cable, we’re committed to delivering cutting-edge technology to your home that you can’t get elsewhere. Navigator is a platform that will allow us to offer other innovations such as: additional HD channels, Caller ID on your TV screen for Digital Phone customers, classic fun games, Enhanced TV, voting on some of your favorite TV shows, instant news, weather, daily horoscopes and fantasy sports. We hope you are not inconvenienced by this transition and hope you enjoy the new Navigator on-screen guide. We value and appreciate having you as a Time Warner Cable customer. Visit twcnc.com/navigator if you have any questions or concerns.

Sincerely,

Time Warner Cable

 




Time Warner Cable’s Digital Cable, remote and lease of Digital Cable set-top box required. HDTV set and HD terminal are required for HD service. DVR Service is an optional service that is available at an incremental charge. Lease of a DVR set-top box and Digital Cable required. Digital Cable and Digital Phone services are required for Caller ID on TV. Available in Digital Phone serviceable areas only. Games is a premium service that will be available for an additional fee. Games are for entertainment purposes. The dollar amounts shown on screen are for scoring purposes and have no cash value. Time Warner Cable’s Voting and Polling does not affect the outcome of the program or competition. All services may not be immediately available in all areas. Subject to change without notice. Some restrictions may apply. HBO®, The Sopranos® and Entourage(SM) are service marks of Home Box Office, INC. © Visiware 2006

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